FAQ
Frequently Asked Questions
Products
Are your teas caffeine-free?
Most of our herbal tea blends are naturally caffeine-free. Please check the individual product description for specific ingredients and details.
What ingredients do you use?
Our blends are crafted with carefully selected herbs, flowers, fruits, and botanicals chosen for their flavor and wellness-supporting properties.
Are your products intended to treat or cure medical conditions?
No. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult your healthcare provider if you have medical concerns, are pregnant, nursing, or taking medications.
How should I store my tea?
Store your tea in a cool, dry place away from direct sunlight and moisture to maintain freshness and flavor.
How long does tea stay fresh?
For the best flavor and quality, we recommend enjoying your tea within 12–18 months when stored properly.
Brewing & Use
How do I brew your herbal tea?
For most blends:
- 1–2 teaspoons of tea
- 8–12 oz hot water
- Steep for 5–10 minutes
- Enjoy as is or sweeten to taste
Always refer to the brewing instructions on the product page.
Can I cold brew your teas?
Yes! Add 1–2 tablespoons of tea to a quart of cold water and refrigerate for 8–12 hours. Strain and enjoy over ice.
Can I make tea refreshers with your blends?
Absolutely! Many of our customers enjoy creating herbal refreshers, mocktails, lemonades, and iced tea recipes using our blends.
How many cups can I make from one bag?
The number of servings varies by blend and package size. Product pages include serving information whenever available.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 2–5 business days. Shipping times vary based on your location and selected shipping method.
Do you offer local pickup?
If local pickup is available, details will be provided at checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
What if my package is delayed?
Carrier delays occasionally occur. If your package has not arrived within the estimated timeframe, please contact us and we’ll help investigate.
Returns & Refunds
Do you accept returns?
Due to the nature of our products, we generally do not accept returns on opened items. Please review our Return Policy for complete details.
My order arrived damaged. What should I do?
Please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We’ll work with you to resolve the issue.
Can I cancel or change my order?
If your order has not yet been processed, contact us as soon as possible. Once an order has shipped, changes or cancellations may not be possible.
BE LOVED Apothecary
What makes BE LOVED Apothecary different?
We focus on creating intentional self-care experiences through handcrafted herbal tea blends and wellness products designed to encourage rest, reflection, and everyday wellness.
Do you offer gift options?
Yes! Gift offerings may be available seasonally. Check our shop for current gift sets and special collections.
How can I stay updated on new products and sales?
Join our email list to receive wellness tips, product launches, exclusive offers, and seasonal promotions.
Still Have Questions?
We’re happy to help!
Contact us through our Contact Page or email us directly, and we’ll get back to you as soon as possible.
Sip slowly. Rest deeply. Be Loved. 🌿